DynamicsCRM

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

What is CRM? Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.

What can CRM do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.



Why Microsoft Dynamics CRM

Microsoft Dynamics CRM is more than just another CRM software on the market . Rather, it is the key to genuine and sustainable customer experience management.

  • All in one place: your CRM directly inside Outlook

    The seamless integration of Microsoft Dynamics CRM 2015 Outlook is now also the control center for your customer management - and control is as intuitive and simple as your employees are used to from Outlook!

  • More efficiency thanks to seamless integration

    Users benefit from an integrated and directly linked work environment that enables maximum productivity . Employees in IT can administer Dynamics CRM with their familiar tools.

  • Thrilling not only your customers, but also the Chief Financial Officer

    With regard to the total cost of ownership - including licensing , services, training , deployment, management and maintenance - Microsoft Dynamics CRM is considered as one of the solutions on the market that delivers the best return on investment , and thus an optimum business benefits.

  • Permanent developments: What's next in Microsoft Dynamics CRM

    With Social Listening that will be seamlessly integrated into Dynamics CRM in the future you can evaluate and analyze social media , blogs and other Web sites. Moreover, profiling with one Integrated Marketing Management Tool In future, new options for more than lead generation and marketing automation available

Experience intelligent customer interaction

When addressing existing and potential customers a universal approach is no longer enough these days . Instead, they must be adapted to tailor all touchpoints and the context of the client. With an intelligent customer engagement strategy , your company can gain the trust of customers , foster loyalty and create transparency . The Microsoft Solutions for Customer Engagement help you to offer customer experiences that inspire.


Personalize each interaction,in holistic, results-oriented customer journeys - with the right message and the right offer at the right place, at the right time.


Provide a proactive approach,by identifying the best way for the next interaction with your customers to its context.


Make your business planable,by track basis of analysis of internal and external data patterns and trends and predict results.


We support you, to make every customer interaction personally - with solutions for smarter marketing , effective sales and professional service.